Yes, you do not need to have a login if you request a quote. You can gather your products in the "quote cart" as you would do with the normal cart and then request a quote on those products. It is recommended to create an account if you are a returning customer as this will help you track your orders and provide you with other information.

You will receive an order confirmation directly after you place your order. We will send you a second confirmation email once we can provide you with an estimated delivery date.

If your order has been cancelled, this is likely due to a product update or similar. Please contact orders@sensative.com for more information if this has happened to your order.

Please contact orders@sensative.com to cancel your order.

Please contact orders@sensative.com to modify your order. Modifying your order will likely result in us cancelling your order so that you can place a new one.

We will send you a second confirmation email after you have placed your order where we provide you with an estimated delivery date.

We ship internationally to most regions around the globe. Please create an account so that we can review your information and confirm shipping to your location (an account activation means that we can ship to your location).

The shipping rate depends on volume and destination. You can also choose to pick up your order at our offices in Lund, Sweden, from where you also have the option to employ your own carrier).

Yes, we provide tracking with each order. You will receive tracking information once the order has been sent.

Our inventory status is not updated in real-time so be aware that there might arise a delay in delivery if products are out of stock. Please contact us if you have a project for which you need your sensors within a certain timeframe. 

It works well to order large quantities directly through the webshop. For project and volume pricing, please contact us directly.

Our main office is located in Sweden, and this is where we ship our products from.

Yes, you can order any amount you want even if a specific product is out of stock. We will first confirm your order and then follow up with a second confirmation email where we provide you with an estimated delivery date based on when we have the product(s) in stock.

You can find all information on our products in our resource center. This includes sensor compatibilities, regional frequencies, and all other product specifications. If you cannot find an answer to what you are looking for, please contact us.

You can find our refund policy here.

Please contact customer service if any issues arise with your products. You can create a Technical Support Request here.

Our sensors have been shown to last up to 10 years under what is deemed as normal usage based on our recommendations, but this cannot be guaranteed as it depends on factors such as sensor type, network, mounting place, and network conditions.

For Z-Wave, you can view our test and verification report.